opulcrest Terms of Service

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Thank you for visiting opulcrest. The following Terms of Service ("Terms") set out the rules that apply when you access or use the opulcrest website, mobile platform, product offerings, and customer support services. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by opulcrest, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them, together with all laws and regulations that apply to you. Should you disagree with any portion of these Terms, you may not access or use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the age of legal majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You may not:
  • Participate in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product information or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or other users' accounts;
  • Resell opulcrest products for commercial purposes without explicit written consent.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional details, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies may arise from time to time.
• Price & Order Corrections: Should a clear pricing or typographical error occur, opulcrest may correct the mistake and revise or cancel any impacted orders prior to dispatch, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with serious allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are subject to our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

All original content on the opulcrest platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to opulcrest and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, opulcrest will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law rules. Any dispute or claim connected to these Terms or your purchase should first be submitted to opulcrest's support team for informal resolution.

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9. Changes to These Terms

opulcrest may revise or update these Terms at any time. When changes are material, we will notify you by publishing the revised terms on our website. Your continued use of our website or services after any update signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions about these Terms of Service, please reach out to our support team:

• Official Business Name: opulcrest
• Customer Support Email: [email protected]
• Customer Support Phone: 17723613388
• Physical Business Address: 1309 SW VIZCAYA CIR, Palm City, FL 34990, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST